At faux-cotton.com, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations, and we are here to help with a straightforward return and exchange process.

Return Policy

We offer a 30-day return policy from the date of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We do not process direct exchanges.

Non-Returnable Items

Certain types of items cannot be returned, such as gift cards, custom products, or personalized items. Please get in touch with us if you have questions or concerns about your specific item.

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

How to Initiate a Return or Exchange

To start a return or exchange, you can contact us using the contact form on our website. Please do not send your purchase back to the manufacturer. If you need to return or exchange an item, please submit your request through our online portal.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within a certain amount of days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your return, please contact us.

Need Help?

If you have any questions about how to return your item to us, please contact us through the form on our website. Our customer service team is ready to assist you.